What Does It Mean for a Team to Own a Service?

You may have noticed that teams can “own” services in kinops. This is different and separate from categories. When a team owns a service:

  • For services/forms in the Services kapp, that service is available on that team’s page for requesting
  • For services/forms in the Services kapp, that team has access to that service’s submissions in the Process Explorer. Allowing that team to examine the submissions’ processes, discuss the service, and plan for service improvement.
  • For services/forms in the Queue kapp, it means that that item is available for that team to use that service/form with the “New” button on the queue page and as an adhoc item.

See how to modify which team owns a service here.