Discussions are used to facilitate unstructured work, allowing multiple people to interact “chat style” about a particular topic.
Common topics are: Teams, Service Requests, and Tasks.
You can invite others (internal or external) to participate in a discussion. If you are not actively in a discussion when activity takes place, you will be kept informed by occasional emails and digest emails of the discussion.
Some of the great benefits of discussions:
- New people can be added into the discussion as needed
- New people added into the discussion can see the full history of the discussion
- Discussion messages can include attachments