How to Change the SLA days for a Service

Prerequisites

In order to update Form attributes, you must have the role of “Form Developer” on your user record.

Steps

  1. Go to the Admin Console for your kinops Space.
    MainMenuAdminConsole
  2. Select “Management” from the Admin Console.
    AdminConsoleManagement
  3. Select the kapp you wish to update a form for by clicking on the kapp name.
    Kapps
  4. Select the form you wish to modify. Click the cog icon for that form.
    FormsConfigSelect
  5. Select Workflow Options.
    FormOptionsWorkflow
  6. Update the Service Days Due.
    ServiceDays
  7. Scroll down to the bottom. Click “Update Workflow Options”.
    UpdateWorkflow