How to Set or Update Workflow Defaults for All Services (Approval Settings, Assignment Routing, SLA days)

Prerequisites

In order to update Kapp attributes, you must have the role of “Form Developer” on your user record.

Steps

  1. Go to the Admin Console for your kinops Space.
    MainMenuAdminConsole
  2. Select “Management” from the Admin Console.
    AdminConsoleManagement
  3. Select the cog next to the Services kapp.
    kappsServices
  4. Select Workflow Options.
    ServicesOptionsSelectWorkflow
  5. Update the desired defaults.
    ServicesWorkflowOptions
  6. Scroll down to the bottom. Click “Update Workflow Options”.
    UpdateWorkflow